We aim to learn about the role and build an accurate position description that is relevant to the PH market. We develop clear expectations for the role and accurately assess the required skillset for your preferred candidate.

• Are we replacing an existing role? Is this a new capacity?
• Are we combining tasks to create a new role?
• Line of reporting, KPI development and managerial process
• Workflow mapping. How will the candidate be supplied with tasks?
• IT and office infrastructure requirements

A diligent recruitment process will attract the right candidate with the knowledge, skills and abilities that you require.

• Advertising on digital job boards, across social and print media
• Talent attraction through database, networks and headhunting
• Applicant skill screening and face-to-face interviews
• Shortlist presentation and capability assessment
• Interviews with clients and reference checking

The most important part of the process! We must ensure your candidate will be productive immediately and ‘hit the ground running’. We work with you to ensure that training, tasks and responsibilities are supplied from day one.

• Develop training, integration systems and procedure manuals
• Communication schedules and methodology
• Cultural integration and inclusion
• Workflow integration. How does work enter and exit your on-shore business?

We work very closely with you to ensure that your staff member is performing in the desired capacity. We encourage detailed and transparent feedback, allowing our staff to educate and improve a candidate’s productivity and value.

• Regular candidate inclusion checks and workshops
• Consistent consultation with our clients and developing best practice training
• Constant interaction with our COO in Manila to improve efficiency of staff and workflow